Overview

This article explains how to use Contently’s Help Center and customer support tools. You’ll learn how to access resources, search for answers, and contact support when you need additional help with the platform.

 

Information

Contently’s Help Center and customer support tools provide valuable resources for users seeking guidance or troubleshooting assistance. Whether you're looking for articles on specific features, need step-by-step tutorials, or want to contact customer support, these tools ensure you have the help you need to use Contently effectively.

Here’s how to use Contently’s Help Center and customer support tools:

Step 1: Accessing the Help Center

• To access the Help Center, click on your avatar in the top right corner of the Contently dashboard.
• Select "Help Center" from the dropdown menu. This will take you to Contently’s knowledge base, where you can browse articles and resources.
• In the Help Center, you’ll find sections such as "Customer FAQs" and "Editorial Process" that cover key topics and common questions.

Step 2: Searching for answers

• At the top of the Help Center page, there is a search bar where you can enter keywords related to the issue or feature you need help with.
• For example, if you're looking for guidance on workflows, you can type "workflows" into the search bar to find relevant articles and tutorials.
• The search results will provide links to detailed articles that walk you through specific features or troubleshooting steps.

Step 3: Using the in-platform support chat

• If you're unable to find the answer you're looking for in the Help Center, you can use Contently’s in-platform chat to get direct support.
• The chat bubble is located in the bottom right corner of every page within Contently. Click on the chat bubble to open the support window.
• From here, you can type your question or issue, and a member of Contently’s support team will respond. The typical response time is within one to two business days.

Step 4: Contacting customer support via email

• If you prefer email support or have a more complex issue, you can contact Contently’s customer support team via email.
• Send an email to help@contently.com with a detailed description of your issue, and the support team will get back to you within one to two business days.
• Be sure to include any relevant screenshots or details to help the support team understand and resolve your issue more quickly.

Step 5: Reviewing support responses

• Once you’ve contacted support via chat or email, you’ll receive a notification when a response is ready. You can review the responses directly in the chat window or in your email inbox.
• If further clarification or follow-up is needed, you can continue the conversation with the support team until your issue is resolved.

By using Contently’s Help Center and support tools, you can find quick answers to most questions or receive assistance from the customer support team when needed. These tools ensure you’re able to make the most of Contently’s features and resolve any issues efficiently.

 

Summary

Contently’s Help Center and customer support tools provide easy access to resources and assistance. You can search the Help Center for articles, use the in-platform chat for direct support, or contact the support team via email for more complex issues. These tools ensure that you can resolve any questions or challenges you face while using Contently, keeping your workflow running smoothly.